Privacy Policy

Pro Roto Inc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website proroto.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service estimate
• Schedule a plumbing service or emergency repair
• Contact us via phone, email, or contact form
• Submit a review or testimonial
• Subscribe to our newsletter or promotional communications
• Request a Certificate of Insurance

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Property information (address, property type, plumbing system details)
• Service history and preferences
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and geographic location
• Browser type and version
• Device information (type, operating system)
• Pages visited and time spent on pages
• Referring website or source
• Click patterns and navigation paths

We use the information we collect for the following purposes:

Service Delivery

• Schedule and perform plumbing services
• Respond to service requests and emergencies
• Provide quotes and estimates
• Process payments and maintain service records
• Send service confirmations and follow-up communications

Communication

• Respond to inquiries and customer support requests
• Send appointment reminders and service updates
• Provide important notices about services or policy changes
• Send promotional offers and seasonal maintenance reminders (with your consent)

Business Operations

• Improve our website and services
• Analyze usage patterns and customer preferences
• Prevent fraud and enhance security
• Comply with legal obligations and regulatory requirements
• Maintain business records and documentation

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors (for secure payment handling)
• Email service providers (for communications)
• Website hosting and cloud storage providers
• Analytics services (Google Analytics, etc.)
• Customer relationship management (CRM) systems

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service or other agreements
• Protect our rights, property, or safety
• Protect the rights and safety of our customers and the public
• Prevent fraud or illegal activities

Business Transfers

If Pro Roto Inc is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide ongoing services and maintain service history
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by California law

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect, use, and share
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Access your personal information in a portable format
• Non-discrimination for exercising your privacy rights

All Users

You have the right to:

• Update or correct your personal information
• Opt-out of marketing communications
• Request information about our data practices
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track advertising effectiveness (with your consent)

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We use the following third-party services:

• Google Analytics: Website analytics and performance monitoring
• Google Business Profile: Business information and reviews
• Resend: Email communication services
• Supabase: Database and backend services

These third-party services have their own privacy policies. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Additional Information

California License Information

Pro Roto Inc is a licensed plumbing contractor in California (License #947961). Our licensing information, including insurance policy details, is publicly available and may be verified through the California State License Board.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals, as there is no industry standard for how to interpret them. We continue to monitor developments in DNT technology and standards.

International Users

Our services are primarily offered to customers in California and the Bay Area. If you access our website from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.