Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Pro Roto Inc ("Company," "we," "us," or "our") regarding your use of our website proroto.com and plumbing services.

By accessing our website or engaging our services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, please do not use our website or services.

Services Provided

Pro Roto Inc is a licensed plumbing contractor (California License #947961, C-36 Classification) providing professional plumbing services throughout the Bay Area, including but not limited to:

All services are subject to availability, proper licensing, and compliance with local building codes and regulations.

Service Agreements and Estimates

Quotes and Estimates

• All quotes and estimates are provided free of charge
• Estimates are valid for 30 days from the date of issuance
• Final costs may vary based on actual conditions discovered during service
• Any significant changes to estimated costs will be communicated before proceeding
• Emergency services may require immediate authorization without prior estimates

Service Authorization

By scheduling a service appointment, you authorize Pro Roto Inc to:

• Access the property at the scheduled time
• Perform necessary diagnostic work
• Execute approved repairs or installations
• Obtain required permits on your behalf
• Coordinate with utility companies as needed

Changes to Scope of Work

If additional work is discovered during service, we will notify you before proceeding. You have the right to approve or decline additional work. For emergency repairs, we may need to perform immediate work to prevent property damage, with notification as soon as practical.

Payment Terms

Accepted Payment Methods

We accept the following payment methods:

• Cash
• Checks (with valid ID)
• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• ACH/Bank transfers for commercial accounts

Payment Terms and Conditions

• Residential Services: Payment is due upon completion of service unless other arrangements are made in advance
• Commercial Accounts: Net 30 payment terms available for established commercial accounts with approved credit
• Large Projects: May require deposit before work begins and progress payments during the project
• Emergency Services: Payment typically due at completion unless alternative arrangements are made

Late Payment

For accounts with credit terms:

• Invoices not paid within terms are subject to a late fee of 1.5% per month (18% annual percentage rate)
• Collection costs, including attorney fees, will be added to delinquent accounts
• Unpaid accounts may be reported to credit bureaus

Disputed Charges

If you believe there is an error in billing, you must notify us in writing within 30 days of the invoice date. We will investigate and respond within 15 business days.

Warranties and Guarantees

Workmanship Warranty

Parts and Materials Warranty

• Parts and materials are covered by the manufacturer's warranty
• We will assist with warranty claims for defective parts
• Manufacturer warranties vary by product (typically 1-10 years)
• Water heaters typically carry 6-year manufacturer warranties

Warranty Exclusions

Warranties do not cover:

• Damage caused by misuse, abuse, or negligence
• Normal wear and tear
• Damage from freezing, earthquakes, or other natural disasters
• Work performed by unauthorized third parties
• Failure to follow recommended maintenance
• Pre-existing conditions not addressed in the original service
• Changes in building codes after installation

Warranty Claims

To make a warranty claim, contact us at (650) 269-0190. We will schedule a service call to assess the issue. You must provide proof of original service (invoice or receipt).

Cancellations and Refunds

Appointment Cancellations

• 24-Hour Notice: Cancellations made at least 24 hours before scheduled appointment incur no charge
• Late Cancellation: Cancellations made less than 24 hours before appointment may incur a cancellation fee
• No-Show: Failure to be present for a scheduled appointment may result in a service call charge
• Emergency Services: Different cancellation policies may apply

Refund Policy

We strive for complete customer satisfaction. If you are not satisfied with our services:

• Contact us within 7 days of service completion
• Describe the issue in detail
• Allow us the opportunity to correct the problem
• Refunds are issued at our discretion after investigation

Diagnostic fees, permit costs, and materials that have been installed are generally non-refundable unless there was a clear error on our part.

Customer Responsibilities

Property Access

You agree to:

• Provide clear access to work areas
• Remove obstacles and personal items from work areas
• Secure pets during service visits
• Ensure adequate lighting and utilities are available
• Be present or provide authorized access during scheduled appointments
• Provide accurate information about the property and plumbing system

Property Conditions

You represent that:

• You are the owner or authorized representative of the property
• You have the authority to approve work and modifications
• You will disclose known hazards (asbestos, lead, etc.)
• You will obtain any required HOA or landlord approvals

Maintenance

After service, you are responsible for:

• Following all maintenance recommendations
• Promptly addressing any issues that arise
• Not modifying or tampering with completed work
• Scheduling recommended follow-up services

Liability and Insurance

Our Insurance Coverage

Pro Roto Inc maintains over $4 million in comprehensive insurance coverage, including:

• General Liability Insurance ($1,000,000 per occurrence, $2,000,000 aggregate)
• Commercial Auto Liability ($1,000,000)
• Workers' Compensation ($1,000,000)
• Excess/Umbrella Liability ($2,000,000)

Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the amount paid for the specific service in question
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for damage to personal property left in work areas
• We are not liable for pre-existing conditions not addressed in our scope of work
• Claims must be made within one year of service completion

Property Damage

If our work causes property damage, we will repair or compensate for the damage according to our insurance policy terms. You must report any damage within 48 hours of service completion. We recommend photographing valuable items near work areas before service begins.

Emergency Services

Emergency plumbing services are available 24/7 for urgent situations such as:

• Burst pipes or major leaks
• Sewer backups
• Water heater failures
• Gas line emergencies
• Complete loss of water or drainage

Emergency Service Terms

• Emergency rates apply to after-hours, weekend, and holiday services
• Response times are estimated and not guaranteed
• Emergency authorization may be given verbally but must be confirmed in writing
• We may take necessary actions to prevent property damage without prior approval
• Payment is typically required immediately upon service completion

Permits and Code Compliance

Permits

For work requiring permits:

• We will obtain necessary permits on your behalf
• Permit fees are your responsibility and billed separately
• Work will not begin until permits are approved
• All work is subject to municipal inspections
• We will coordinate required inspections

Code Compliance

All work is performed in compliance with:

• California Plumbing Code
• Uniform Plumbing Code (UPC)
• Local building codes and ordinances
• Environmental regulations

If existing conditions do not meet current codes, we will recommend necessary upgrades. Code compliance upgrades may be required by the jurisdiction and will be discussed before proceeding.

Dispute Resolution

Informal Resolution

If you have a dispute with us, please contact us first to attempt informal resolution. Most issues can be resolved through direct communication with our management team.

Mediation

If informal resolution fails, both parties agree to attempt mediation before pursuing other remedies. Mediation costs will be shared equally.

Arbitration

For disputes exceeding $10,000, both parties agree to binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will be conducted in San Mateo County, California.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any legal action must be brought in the courts of San Mateo County, California.

Professional License Information

Disclaimers

Service Availability

We make reasonable efforts to provide services as scheduled, but we do not guarantee:

• Specific arrival times (time windows are estimates)
• Same-day service availability
• Completion times for complex projects
• Parts availability from manufacturers or suppliers

Website Content

Website content is provided "as is" without warranties. We make reasonable efforts to ensure accuracy but do not guarantee:

• Accuracy of pricing information
• Current availability of services
• Completeness of service descriptions
• Uninterrupted website access

Pre-Existing Conditions

We are not responsible for pre-existing conditions in your plumbing system that we are not specifically engaged to repair. Older properties may have conditions that do not meet current codes. We will advise you of any issues discovered during service.

General Provisions

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Pro Roto Inc.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations to a successor business entity.